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Returns & Refunds Policy – Amazia Shop Berlin
Welcome to the official Returns & Refunds Policy of Amazia Shop Berlin. We value customer satisfaction and strive to provide a fair, transparent, and professional return process for all eligible purchases.
Please read this policy carefully before placing your order.
Return Process
To initiate a return request, please contact our customer support team before sending any item back.
Return Request Information
Please include:
- Full name
- Order number
- Product name(s)
- Reason for return
- Photos if necessary
Contact Email
Unauthorized returns may not be accepted.
Return Eligibility
Customers may request a return for eligible items within 14 days of receiving the order.
To qualify for a return, items must:
- Be unused and unopened
- Remain in original packaging
- Include all accessories and original contents
- Be in resellable condition
- Not show signs of use, damage, or tampering
Returns that do not meet these conditions may be refused.
Damaged, Incorrect or Defective Orders
If you receive:
- A damaged item
- An incorrect product
- A defective item
Please contact us within 48 hours of delivery.
To speed up the resolution process, include:
- Your order number
- Clear photos of the item
- Photos of packaging damage if applicable
- A brief description of the issue
Our team will review the claim and provide a suitable resolution as quickly as possible.
Refund Process
Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund request.
Approved Refunds
If approved:
- Refunds are processed to the original payment method
- Processing times may vary depending on payment providers
- Refunds typically appear within 5–10 business days
Shipping fees are generally non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene, safety, and legal reasons, certain products cannot be returned once opened or used.
Non-returnable products may include:
- Opened smoking products
- Used vaporizers or accessories
- Opened consumable products
- Perishable items
- Clearance or sale items
- Gift cards
- Products damaged through misuse
- Items restricted by local regulations
Due to the nature of certain smartshop and specialty products, some categories may be excluded from returns entirely where legally permitted.
Return Shipping Costs
Customers are usually responsible for return shipping expenses unless:
- The wrong item was shipped
- The product arrived damaged
- The item is confirmed defective
We recommend using a tracked shipping service for all returns.
Order Cancellations
Orders may be canceled before shipment processing begins.
Once an order has been shipped, cancellation may no longer be possible and the return process will apply instead.
To request an order cancellation, contact us immediately after placing your order.
Refused or Unclaimed Packages
Packages returned due to:
- Refused delivery
- Incorrect shipping address
- Failure to collect shipment
- Multiple failed delivery attempts
may be subject to:
- Restocking fees
- Return shipping deductions
- Partial refunds depending on the situation
Legal Compliance
Customers are responsible for ensuring that products ordered from Amazia Shop Berlin comply with local laws and regulations in their country or region.
We are not responsible for issues arising from customs seizures, import restrictions, or local legal limitations.
Contact Our Support Team
If you have any questions regarding returns, refunds, damaged products, or cancellations, please contact our support team.
Customer Support
Email: support@amaziashop-berlin.com
Official Website
Our Commitment to Customer Satisfaction
At Amazia Shop Berlin, we carefully inspect all products before shipment to ensure quality and accuracy. If you experience any issues with your order, our support team is here to assist you promptly and professionally.